Melissa began her career in insurance in 2003 as a commercial lines assistant for a local independent agency and quickly discovered the industry was suited well to her talents and passions. After being promoted to account manager, she went on to earn her Certified Insurance Service Representative (CISR) and later, her Certified Insurance Counselor (CIC) designations. In 2009 Melissa took a position as operations manager for another local independent agency, also building her own book of business as a producer during that time. After that agency sold, Melissa was recruited by an international brokerage and served in their small business department first as a commercial account manager and shortly after as department head. She then joined The Arrow Group in 2015 as Vice President of Operations, charged with overseeing the daily activities of the service staff as well as coordinating procedure adherence and human resources. Melissa lives in Jenks with her daughter Autumn and fiancé Paul.